Duties include:
Diagnose and evaluate faults for OEM and dealer vehicles as needed.
Perform warranty repairs for dealers when required.
Maintain accurate and up-to-date administrative records.
Prepare technical reports and assist panel shops with OEM vehicle repairs.
Support dealers with on-site repairs to meet deadlines.
Organize and prepare training sessions for the center.
Attend local and international training seminars to meet OEM standards.
Compile reports on technical queries from dealers and customers.
Provide technical advice and assistance to OEM customer service.
Analyze failure trends and implement processes to address issues and improve technician skills.
Upskill technicians through on-the-job training during diagnosis assistance.
Ensure service materials are updated and available in DCS.
Coordinate with OEM departments to ensure service materials for new vehicle launches are available.
Assist with SSQS training and exams as needed.
Collaborate with district controllers for diagnosis support at dealers and OEM.
Ensure accurate, cost-effective repairs by diagnosing issues promptly.
Assist dealers off-site in the most cost-effective manner.
Monitor and maintain cleanliness and order at OEM and dealer service centers.
Apply 5 S principles (Sorting, Simplifying, Sweeping, Standardizing, Sustaining).
Requirements:
Completed a full apprenticeship and recognized Red Seal Trade test.
Completed relevant technological courses.
Knowledge of FTIR/TAR systems and SDT2 functionality.
PC Literate
Strong analytical, process-improvement, and report-writing skills.
Ability to compile and analyze operational processes and reports.
Weekly progress reports to be submitted to the manager.
Analytical thinking, practical orientation, and solid ethics.
Excellent communication, frustration tolerance, flexibility, and initiative.
Team player with the ability to work autonomously and self-reliantly.
Resilience and cultural acceptance.
Willingness to work overtime and travel at short notice.
If your current experience and skillsets tick majority of the job specification boxes, then:
Apply directly now
Send your CV to