Service Operations Coordinator
Join to apply for the Service Operations Coordinator role at Cherry Assistant. We are hiring a Service Operations Coordinator for a property maintenance and home services company in the property management industry. This full‑time remote role supports a Michigan‑based client’s residential and commercial maintenance services.
Key Responsibilities
Serve as the primary point of contact for customers via phone, email, and messaging platforms.
Receive and manage inbound work requests, ensuring accurate details and timely responses.
Schedule, dispatch, and coordinate maintenance technicians based on job priority, location, skill set, and availability.
Communicate daily with field staff to confirm appointments, relay updates, and resolve scheduling issues.
Prepare and deliver service estimates/quotes using predefined templates and service pricing tools.
Generate invoices; ensure accurate job costing and timely follow‑ups on payments.
Create and manage work orders within the field service software; update job statuses and documentation in real time.
Respond to inbound marketplace leads (e.g., Thumbtack, Angi) and maintain professional profiles and reviews.
Communicate job details, changes, progress, and material needs between customers and technicians.
Track job status, update records/notes, and ensure data accuracy across systems.
Escalate urgent requests, emergencies, or customer issues and coordinate resolutions.
Maintain customer satisfaction by handling inquiries and complaints professionally and empathetically.
Support operational reporting, data entry, and administrative coordination as needed.
Provide after‑service follow‑ups and gather feedback to improve customer experience.
Required Qualifications
2+ years of experience in an operations, dispatch, or service coordination role.
2+ years of experience managing and understanding CRM systems specific to field service or dispatching, like Housecall Pro.
2+ years managing inbound leads from marketplaces such as Thumbtack.
Excellent written and verbal English; professional phone etiquette and active listening skills.
Strong multitasking, time‑management, and problem‑solving abilities in a fast‑paced environment.
Comfort working US business hours (Eastern Time) and collaborating with a US‑based team.
Experience preparing estimates/quotes and handling invoices for service jobs.
Experience working with contractors and understanding of handyman services or general maintenance workflows.
Experience in property management or property maintenance operations.
Experience handling customer service communication in a US business environment.
High attention to detail with an ability to follow established workflows and SOPs.
Must be based in South Africa.
Preferred Qualifications
Prior experience in property maintenance, home services or facilities management.
Familiarity with US marketplaces (e.g., Thumbtack, Angi) and reputation management.
Experience with estimating tools (e.g., Homewyse) and field service best practices.
Prior experience managing technician calendars and routes.
Required Skills & Tools
Quick Books Online (invoicing, payments).
Field service software (Housecall Pro or similar).
Thumbtack, Angi (Angie's List), and related lead platforms.
Google Workspace (Gmail, Calendar, Sheets/Docs).
CRM or job management system proficiency.
Vo IP phone systems (e.g., Ring Central, Nextiva) and call/text handling.
Schedule & Pay
Full‑time position; Monday to Friday, 9:00 a.m. – 5:00 p.m. Eastern Time; occasional pre‑scheduled Saturday coverage as needed.
Fully remote role for a Michigan‑based client.
R14,000 – R16,000 per month, depending on experience.
Includes onboarding/training, clear SOPs, and growth potential based on performance.
System Requirements
Internet speed of at least 20 Mbps upload and download.
Computer with a 2.4 GHz processor or higher.
8 GB of RAM or higher.
Windows 10 or newer, or Mac OS X 10.10 or newer.
HD 720p webcam.
Headset with microphone.
Competitive pay rates.
Consistent hours and predictable workload.
Fully remote work with long‑term potential.
Direct collaboration with the client's maintenance operations team, making a real impact.
Supportive and inclusive work environment.
Opportunity to grow alongside a scaling property maintenance program.
