Manager, Sales, Roodepoort

Last update 2024-07-14
Expires 2024-08-14
ID #2232736923
Manager, Sales, Roodepoort
South Africa, Gauteng, Roodepoort,
Modified July 8, 2024


Job Description Lead, inspire and co-ordinate the Contact Centre management team to create motivated and engaged colleagues.

Set the vision for the development of the Contact Centre, staying abreast of new practices and technologies, ensuring that we maintain recognition for the quality of client service across all servicing channels.

Design and implement change initiatives and strategic projects including the digital roadmap to deliver strategic change within the team aligned to the rest of Operations, client experience and WIN goals.

Be responsible for the end to end client contact process and the client experience, supporting cross Company initiatives to drive improvements, improve efficiency and reduce complaints.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Manage all aspects of budgets and risk within the team.

Provide local Line Management to the IT Service desk, ensuring best practice across the team and driving performance aligned to IT goals and technical requirements.

To provide support upwards to the Head of Client Operations and the rest of the Operations teams through sharing best practice and providing cover and assistance as required.

Qualifications Minimum Qualifications Type of Qualification: FAIS equivalent qualification and RE1( KI)Experience Required Personal and Business Banking5-7 Years5 years team leadership & strategy experience, and 7+ years experience in a similar banking/financial role Additional Information Behavioral Competencies: Developing Strategies Directing People Embracing Change Making Decisions Convincing People Challenging Ideas Interacting with People Thinking Positively Upholding Standards Producing Outputs Technical Competencies: Contact Centre Customer Relationship Management Workflow Management Operational Planning Active Listening Handling difficult calls Continuous Process Improvement Rise and grow with a career at Standard Bank Group Join a committed group of 50 000+ people who stand behind one common purpose: Africa is our home, we drive her growth.

We firmly believe that our people are our greatest competitive advantage.

It's only through our people’s expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large.

That’s why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.

Join us as we Transform our Business

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Manager, sales

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