Locations Supported Portugal, South Africa, India Work pattern This role will be remote. About the Opportunity
Moon Pay is seeking a Manager, KYB Operations to lead the team responsible for onboarding, due diligence, and ongoing compliance review for partners and business customers across Moon Pay and its subsidiaries. In this role, you will manage a team of KYB Analysts and own the day-to-day operational performance of the KYB function — from case quality and team productivity, to process improvement and cross-functional coordination. You are accountable for the team meeting KPIs, operating to a high standard, and continuously improving both the overall customer experience and how the work gets done. You will work closely with Compliance, Legal, Product, and Sales teams, and serve as a key escalation point and domain authority for KYB across the organization. This is a great opportunity for an experienced KYB leader to take on meaningful scope and cross‑functional influence.
What You Will Do
Manage, develop, and hire (as‑needed) a team of KYB Operations Analysts, fostering high performance and operational rigor.
Set individual and team KPIs; provide regular reporting and insights on the health of KYB Operations.
Oversee the end‑to‑end KYB review process for all Moon Pay products — ensuring quality, consistency, and compliance with policies.
Own QA frameworks for the KYB team; monitor output quality and implement corrective actions where needed.
Own and continuously improve KYB operational workflows, procedures, and documentation — translating compliance policy into clear, scalable operational processes.
Identify and propose improvements to tooling, workflows, and automation — partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handle time and streamline the onboarding experience.
Represent the KYB Ops team in cross‑functional forums with Compliance, Legal, Product, and Sales — bringing operational context and team/customer feedback into broader discussions.
Act as the day‑to‑day domain authority on KYB for the team and adjacent functions — the go‑to person for process questions, case escalations, and operational guidance. About You
The right candidate is an experienced KYB operator who can lead a team with confidence and raise the bar on operational quality. You bring deep domain knowledge, strong instincts for process improvement, and the communication skills to work effectively across a complex stakeholder environment. You hold a high bar for accuracy and compliance without creating bottlenecks, invest in your team’s development, and bring well‑structured thinking to operational problems — not just identifying issues but proposing solutions.
Must‑have experience and skills
5+ years of experience in KYB, KYC, or AML operations within crypto, fintech, payments, or financial services.
Demonstrated experience managing or leading an operational team, with a track record of driving team performance.
Deep expertise in corporate KYB reviews, including ownership and control structure analysis, UBO identification, and risk assessment.
Strong process design skills — able to translate complex compliance requirements into clear, scalable operational workflows.
Data‑driven decision‑making; comfortable setting KPIs, analyzing performance trends, and using data to prioritize improvements.
Clear, direct written and verbal communication; able to engage effectively with senior stakeholders, external partners, and front‑line analysts alike.
Experience working cross‑functionally with Compliance, Legal, Product, and Engineering teams. Nice‑to‑have experience
Familiarity with crypto, stablecoin, and Web3 business models and the regulatory landscape they operate in.
Experience working with compliance tooling or case management systems in a KYC/KYB context.
Prior exposure to working alongside BPO teams or in a multi‑vendor operational environment. Bonus Points Experience supporting or leading an ops function through a period of significant scale, tooling migration, or regulatory uplift. Benefits & Perks
Competitive salary package
Equity package: employees have ownership at Moon Pay
Pay for performance equity bonus: those who drive outsized outcomes receive outsized rewards
Moonshot award: honor exceptional impact, 10 employees twice a year, each earning a $250,000 equity grant
Unlimited holidays: autonomy to choose when to work (and when to switch off)
Hybrid working schedule: work fully remotely or your nearest Moonbase
Private Healthcare benefits: to protect you and your loved ones
Enhanced parental leave: spend more time with loved ones
Annual training budget: support your training journey every step of the way
Home office setup allowance: create the home office of your dreams
Remote working allowance: extra for utilities for those working fully remotely
Monthly budget to spend on our products and zero fee crypto transactions: cultivate your inner DEGEN
Employee referral programme: refer and receive 10 K in USDC
Regular remote company offsites: meet colleagues regularly for high impact in‑person sessions and hackathons Commitment To Diversity
At Moon Pay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. We are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization. Moon Pay is also committed to providing reasonable accommodations in our application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need assistance completing any forms or otherwise participating in the application process. #J-18808-Ljbffr
