Job title : Manager - Partner Sales Enterprise Business Unit
Job Location : Western Cape, Cape Town Deadline : May 03, 2025
Mission / Core purpose of the Job :
This role exists to manage and enable MTN Partners’ team across all products and sales segments to support their business objectives while delivering the agreements and commitments stated in the Partner Program agreements and in line with MTN Business objectives and priorities.
Key Performance Areas :

Driving Profitable Growth for MTN Business
Define and manage the budgets required to manage all Partners
Define partner targets, cascade them to partners and develop sales plans to achieve them and performance management plans
Develop Partner commercial plans and execute sales joint actions to increase sales across defined product categories
Manage sales activity to meet Partnership targets and agreements compliance
Define budgets and commercial plans to be executed during the year
Define strategies and activities to promote and support Partners
Direct appropriate resources to best opportunities to maximise returns

Focus on providing exceptional Client Experience

Be the overall custodian for client and partner engagement across the Partner Channel
Coordinate with Client Services to deliver a best in class client services for Re-sellers and their customers
Capture product requirements, Marketing and Sales support needs to serve the Re-sellers and align with MTN Business functional areas to deliver them

Ensuring Culture of Operational Excellence

Support the EBU Business leads and Partnerships GM in the definition and setup of new Partnerships
Operationally manage the Partner Channel Re-seller program by defining the partner enablement requirements and Rollout activities & campaigns to support Re-sellers
Ensure that a process is in place for seamless collaboration between pre-sales / technical support / solution architects / product development etc.

Governance and Control measures

Setup the required governance and performance measurement framework to manage the partnership
Gathering inputs and coordinating agendas with MTN Business heads
Managing and complying with the Partnership agreements
Capture partners service needs and monitor service resolution
Strictly follow and ensure team compliance of relevant policies and procedures
Ensure effective qualification and due diligence process is in place and followed to support partner selection
Ensure proper controls are in place to manage key risks across the Re-seller business
Measure and manage Partner satisfaction levels and compliance with Partner program
Appropriate implementation of Do A
Identify Partner issues and ensure corrective measures are put in place with MPAM / SPAMs / PAMs

Project Management

Develop and drive the execution of agreed projects
Drive the implementation, tracking, monitoring and compliance of Partner Channel Re-seller Projects
Contract management in line with Procurement Policies
Coordinate project reporting
Ensure effective implementation of the integrated project management model
Risk management

Business Analysis

Perform Business Analysis in line with the methodology and guidelines
Identify ways to fine tune policies, processes and systems in line with changing work practices
Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
Identify and implement innovative ways to use minimum resources to achieve maximum outputs
Recruit, develop and retain people with outstanding skills, qualifications and potential
Define the team KPAs and KPIs for the Partner Channel Re-seller team
Performance management and identification of training needs
Coaching and guidance of subordinates
Manage contributions and expectations of external service providers and stakeholders
Display insight into leadership style and how it impacts on performance positively and negatively
Ensure ongoing liaison with other areas of the business
Review staff performance management, evaluating, assessing and tracking performance to ensure that objectives and targets are achieved

Manage and motivate team performance

Accountable for a customer centric culture and shift to legendary service provision
Build employee relations and collaborative teamwork
Build professionalism, loyalty and commitment to the organization
Communicate actively and effectively resolving any potential conflicts that may arise
Have the self insight and flexibility to adapt to different situations
Live the MTN Brand – change and influence employees behaviour
Lead, develop and coach the Partner Channel team on-the-job
Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
Make MTN Business Partnership environment the best place to work
Improve the employee engagement through the GCA
Ensure the attraction, development and retention of relevant talent
Build a professional Partner Channel Re-seller team
Ensure a culture of continuous evaluation and improvement
Drive a culture of high performance, accountability and consequence management

Education :

Minimum of 3-year degree / diploma - Commerce (Business / Science) or related.
MBA / Masters Advantageous

Experience :

Manager track record of 5 years or more; with at least 5 years’ relevant experience in ICT Sector
Minimum 4 years solid experience in leading teams
Worked across diverse cultures and geographies advantageous
Minimum 3 years in wholesale or re-selling activities
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