Kwena Human Capital

Customer Support Representative - Mobile Cranes

at Kwena Human Capital  

Full-time
in Table View, Western Cape
created 1 month ago
Expires 30 Nov
viewed 0
My client in the plant services industry (mobile cranes, rigging equipment and abnormal transport) is looking for a Customer Support Representative with strong knowledge of the mobile crane hire industry and proven track record of meeting revenue targets, to join their team in Cape Town.
APPLICANTS IN THE AREA WILL BE GIVEN PREFERENCE Duties will include, but are not limited to, the following: Site Surveys: Evaluate the customer’s on-site requirements in terms of crane capacity, additional transport, rigging and equipment.
Quotations: Formalising the sales offer by providing the customer with a documented quotation specifying pricing in the prescribed format.
Documentation: Ensure that clients submit all relevant documentation required to formalize the trade relationship i.e.
credit applications, vendor applications etc.
Client Relationship Development & Management: Source new business opportunities Manage existing client base Co-ordinate price and/or discount negotiations as deemed appropriate Ensure that client dissatisfactions and complaints are formally addressed and resolved Ensure customer’s account is within payment terms Engage with customer if account is overdue on payment In conjunction with the finance department facilitate the successful conclusion all outstanding payment issues.
Administration: Liaise with Operations in terms of client requirements and secure booking/s with the submission of prescribed documentation Ensure all Hire Agreements are signed and the office order is received Ensure that the money is banked before the hire occurs, for all cash clients Resolve queries relating to invoices, log sheets and clients general queries NON-NEGOTIABLE REQUIREMENTS: Grade 12 or equivalent Relevant tertiary qualification A minimum of 3 years in the same / a similar role Knowledge of the industry KEY COMPETENCIES: Able to work independently Working knowledge of crane operations Accurate interpretation of crane capacity charts and site requirements Must be sales driven and customer orientated.
NON-NEGOTIABLE REQUIREMENTS: Grade 12 or equivalent Relevant tertiary qualification A minimum of 3 years in the same / a similar role Knowledge of the industry KEY COMPETENCIES: Able to work independently Working knowledge of crane operations Accurate interpretation of crane capacity charts and site requirements Must be sales driven and customer orientated. Read More...
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