Claims Technical Administrator

 

Full-time
in Johannesburg, Gauteng
created 1 month ago
Expires 20 Oct
viewed 3
Salary: R18,000 pm cost to company incl benefits

The Motor Warranty Technical Expert is required to validate and cost claims accurately in line with the policy terms and conditions. - Effective validation and costing of claims - Ensure that all claims are effectively and timeously processed within the stipulated turn-around times - Ensure capturing of detailed, accurate information by asking the appropriate questions to both client and workshops - Use appropriate tools (assessors reports, workshop reports, photos) to accurately cost the claim, and make informed and appropriate recommendations to the customer care claims consultant which is correct for the business and fair to the customer - Ensure claims are finalised with set parameters (turnaround time, terms and conditions applied accurately) - Ensure accurate feedback to workshops and assessors and other stakeholders, as required - Appoint internal or external motor assessor if required - Review quotes and load correct quote and workshop details on the system for claims to be processed and paid accordingly - Building and maintaining relationships, and liaising with, key stakeholders (e.g. Assessors, Workshops, Dealers, DMS, etc) to meet job objectives - Ensure that the agreed productivity targets are consistently achieved - Deliver on Treating Customers Fairly principles in alignment with regulatory requirements- Be willing to work additional hours if required - Be able to work under pressure - Have exceptional communication skills

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