MPC Recruitment

Lodge Manager

at MPC Recruitment  

Full-time
in Port Elizabeth, Eastern Cape
created 1 month ago
Expires 11 Oct
viewed 5
Salary: Undisclosed cost to company

Lodge Manager Duties Include: Financial - Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA - Responsible for preparation of property budget and forecasts - Manage labour standards and property level expenses to achieve maximum flow through to the bottom-line profit - Explain and manage financial activities. Reconcile all financial accounts - Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund payments - Participate in and monitor monthly inventory of supplies and equipment - Ensure purchases made are within budget and by approved vendors Sales - Work with Group Management to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports - Make sales calls as outlined by the Sales Management Teams and/or the Group Management - Identify and seek out potential business in local market. Maintain relationships with local companies and key people to increase visibility within the local market - Coordinate and implement local sales and marketing activities of the property Guest Satisfaction - Promote 100% guest satisfaction throughout property. Instil the 100% guest satisfaction objective to employees and casual staff - Ensure that all guest related issues are resolved in a manner consistent with the companys goals and objectives Employee Management - Recruit qualified applicants. Train employees in accordance with company standards - Motivate and give direction to all employees - Communicate all policies and procedures to entire staff - Conduct regular meetings to provide up to date information, including company communications, policy reviews, local property activities, goals, etc. - Ensure compliance with licensing laws, health and safety and other statutory regulations - Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits related information - Conduct coaching/counselling sessions; performance evaluations; prepare performance improvement plans, disciplinary documentation; conduct terminations - Ensure that employee related issues are resolved in a manner consistent with company policies - Mentor and develop Assistant Managers; provide learning opportunities by assigning new tasks in all general management responsibilities; evaluate strengths and weaknesses and provide training and on the job tasks to prepare assistants for senior management opportunities - Perform duties in all aspects of hotel operations whenever needed Property Appearance - Inspect and document repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance Miscellaneous - Serve as Manager on Duty - Provide other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property Supervisory Responsibilities - Directly manage the hotel staff on a daily basis. Be responsible for the overall direction, coordination, and evaluation of this unit - Carry out management responsibilities in accordance with the organizations policies and applicable laws - Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems Minimum Requirements: Relevant Qualification and experience Please forward your CV to (email address) or alternatively apply online Ref: SL47146 Please note that if you have not received any response in 14 days your application has been unsuccessful

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