Service Desk Operator (Portuguese Speaking)

at Adcorp Shared Services  

Full-time
in Cape Town, Western Cape
created 3 weeks ago
Expires 22 Sep
viewed 3
Salary: Market Related cost to company incl benefits Neg

Large and well-established client, that has a global footprint, is seeking a Service Desk Agent to join their dynamic team.

The Service Desk Agent is the first single point of contact for the users who call the IT Service Desk. While providing the highest level of customer service the Service Desk Agent escalates unresolved incidents and service requests to the proper tier 2 and 3rd party support teams strictly adhering to processes. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.

Primary functions and key responsibilities include, but are not limited to:

* Incident Management

* Provide first line investigation

* Monitoring Trends

* Analyzing and prioritizing urgency and impact

* Managing customer expectations

Qualifications/Experience:

* Must speak fluent Portuguese

* Required A+; N+; Desktop Support

* Service Desk Analyst (advantageous)

* Working with Remedy, Dameware and Monitoring tools

* 3-5 Years operations experience

Skills/Competencies

* Adapting to system changes

* Being a team player

* Good listening skills

* Flexibility and Patience

* Approachable

* Telephone Etiquette

* Multi Task

* Knowledge of Information Technology Service Management system

** Must either be a South African citizen, or have the relevant (and up to date) documents/visa in order to work in South Africa. Neither the Agency nor the company will assist in obtaining the relevant documentation. **

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