1

applicant

Assisnat Concierge

at MJM Recruitment  

Full-time
in Durban, KwaZulu-Natal
created 6 days ago
Expires 12 Sep
viewed 13

ASSISTANT CONCIERGE

 Ensure smooth functioning of the hotel concierge department

Minimum Requirements:

                                                                                                                  

             ESSENTIAL 2 years’ experience in a 4 or 5 star establishment in a Concierge role

             ESSENTIAL 2 years’ experience within a supervisory capacity

             Matric certificate or equivalent

             A degree or diploma in Hospitality is preferred

             Additional language/s would be highly advantageous

             Fully computer literate in Microsoft Office

             Working knowledge of Opera

             Knowledge of Front Office policies and procedures

 

Key Responsibilities:

 

             Thorough knowledge of the local and surrounding attractions including major tourist attractions, theatre productions, excursions, etc. meet and exceed guest requests

             Ensure seamless communication between all stakeholders within the role, these include Front Office Management, Front Office team, guests, internal departments, etc.

             Responsible to oversee Porters, Drivers and Doormen and ensure execution of their tasks

             Oversee and enforce hotel policies and procedures among subordinates

             Ensure Leading Hotels of the World and Mystery Shopper compliance among subordinates

             Execution of IR, performance management, reward and recognition, staff training and succession planning for subordinates in consultation with Front Office Management

 


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