Supervisor: Admin Support

at Bank Windhoek  

Full-time
in South Africa, Western Cape
created 1 month ago
Expires 20 Jun
viewed 4
Ensure efficient management of the administrative support area back-office and to provide excellent customer service Key Performance Areas (KPAs) 1 Routine Administration Effective management and control of, investment, savings and general ledger areas to provide excellent customer service and to ensure that they comply with Banks rules and procedures in their daily operations.
To proactively and continuously deliver service excellence to customers Management of data quality and FIA.
Effective loss control management Ensures timely, efficient and correct cash control/Custodian Daily reconciliation and balancing of office accounts.
Accurate cost recovery according to the Banks prescriptions.
Efficient maintenance of office equipment Checking and control of daily activities in accordance with laid down prescriptions.
Proper control of face value documents Checking of daily capturing and monthly reports Timeous preparation and submission of statements with limited customer complains Control of Old Records as per laid down criteria Control of inventory as per laid down criteria EPAC transactions Action salary list timeously and accurately Control over cards and card/PIN balancing, in accordance to Banks prescriptions 2 Customer focus Provides professional customer service Provide accurate information on the Banks products and services Correct referral and direction of clients.
3 Sales Focus Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved.
4 People Management Ensure that the right people are placed in the right positions in order to reduce workload, overtime and staff turnover.
Effectively plan and conduct formal and on the job trainings to ensure that sufficient expertise are available to perform the job.
Sufficient knowledge of staff and their duties to do effective evaluation in accordance the Banks guidelines.
Correctly follow the directives in respect of personnel administration and ensure that documents are handed in timeously and correctly.
CORE COMPETENCIES Planning & Organising Quality conscious Assertive Interpersonal Sensitivity Problem Solving and Analytic Insight/understanding Delivering Results and meeting customer expectations Ability to work well under pressure.
Experience/Knowledge & Skills At least 5 years general banking experience Knowledge of Business & Administration Procedures Computer literacy essential (Word, Excel) Good Leadership skills Excellent interpersonal relationship skills Passion to work with numbers QUALIFICATION Grade 12, Mathematics and Accounting Enrolled for MDP Certificate in Banking will be an added advantage Experience/Knowledge & Skills At least 5 years general banking experience Knowledge of Business & Administration Procedures Computer literacy essential (Word, Excel) Good Leadership skills Excellent interpersonal relationship skills Passion to work with numbers QUALIFICATION Grade 12, Mathematics and Accounting Enrolled for MDP Certificate in Banking will be an added advantage Read More...
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