Business Rep

at Intrinsic Consulting Solutions  

Full-time
in Cape Town Region, Western Cape
created 1 week ago
Expires 14 Apr
viewed 0
Salary: Market Related basic salary


DUTIES AND RESPONSIBILITIES:

  • Develop and implement the Xpress strategy

  • Canvassing and opening of new customer accounts based on their viability as future customers

  • Assist with the credit application process

  • Provide the customer with stands, P.O.S. material, claims and rotation procedure training

  • Assist with consignment stock process when required

  • Update customer database by providing new information regarding new customers and/or updating existing information.

  • Monthly SBO meeting with Regional Manager to feedback status of new business.

  • Monitor monthly sales per customer using the Sales Management process

  • Buying patterns and volumes(increasing/decreasing/stable number of units) and profitability of customers

  • The setting up model stocks per customer i.e. unit mix required and sold

  • Stock rotation in line with consignment stock/model stock levels

  • The need for scrap recovery

  • Customer satisfaction levels through joint visitations with Regional Manager

  • Appropriate support in master and dynamic route planning in collaboration with warehouse staff and Value logistics

  • Selling of concepts and ideas to customer such as the Xpress Strategy, routing schedule etc.

  • Appropriate links between internal and external customers e.g. Debtors, customer integration centre, warehousing and the customer)

  • A set daily calling cycle

  • Introduce new marketing and promotion ideas and assisting the customer in aligning its strategy with that of the Company(marketing strategy)

  • Provide input into the sales budgeting process on an annual basis

  • Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary

  • Manage and monitor gross profit on a daily basis and implement action plan if necessary

  • Provide regular presentations/training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes

  • Ascertain whether correct pricing structures are in place at all times

  • Host regular trade evenings, super Saturdays and suitable entertainment in order to promote the product and grow/develop customer relations

  • Initiate and monitor all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Regional Manager

  • Respond timeously to all queries raised by customers

  • Follow up on all cases of dissatisfied customers and ensure that an action plan is implemented to resolve such cases to everyones satisfaction

  • Utilize findings from CSI research to continuously improve on service levels with customers

  • Build and maintain satisfactory working relationships with customer liaison, debtors, warehouse staff and value logistics (customer information centre)

  • Ensure daily and weekly discussions take place with customer liaison (CIC) and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved

  • Assist customer liaison department with maintaining customer base by updating customer information when necessary

  • Provide monthly feedback to the Regional Manager on all activities relating to the customer
  • Co- responsible with debtors for effective, timeous collection of outstanding debtors monies

  • In collaboration with debtors ensure that all outstanding debtors are less than 45 days at all times

  • Assist debtors staff in resolving customer queries

  • Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done

  • Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure

  • Reduce operational costs by optimizing company resources(cell phone, car etc) and curbing unnecessary expenses
  • Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis

  • Ensure proper planning and monitoring of consignment stock in line with stock movement

  • Monitor stock rotations and replenish with new stock in need

  • Assist the customer in managing their own stock levels and mix

  • Liaise with warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries

  • Report directly to the Branch Manager

    Knowledge and Skills:

  • Good organizational skills

  • Excellent communication skills

  • Portray professional image

  • Computer literacy( MS Office Suite & SAP)

  • Teamwork

  • Self confidence

  • Customer focus

  • Attention to detail


    MINIMUM REQUIREMENTS:

  • Matric / grade 12
  • 3 year degree/diploma in Marketing

  • 3 years work related experience

  • 2-3 years experience in a service / relationship management role

  • Valid drivers license

Apply Now job source
CareerJunction

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