Non-Motor Field Assessor

at Santam  

Full-time
in Middelburg, Mpumalanga
created 1 week ago
Expires 13 Mar
viewed 0
Salary: Undisclosed cost to company

CAREER OPPORTUNITY A position has become available for a Non-Motor Field Assessor in the Non-Motor Claims department. The successful incumbent will oversee the Middleburg area. JOB DESCRIPTION The purpose of this position is to determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions. KEY RESPONSIBILITIES - Receives instruction from Claims Service Consultant (appraisal notes &docs). - Check completion and correctness of document and policy conditions. - Plan routes for claims, make arrangements and contact client. - Identify what is required and outstanding from client. - Decide on what must be investigated and whether specialist expertise is required e.g. builder, engineer. - Assess risk to provide recommendations to underwriting. - Appoint specialist resources if required. - Interact with the police, weather bureau etc. to assess merit. - Compare info collected to the policy requirements and claim details presented. - Determines equivalent replacement and determine risk. - Decide and negotiate on replacement/cash/claims card. - Authorise repairs/cash settlement. - Write Claims Report and update the central claims file. - Manage relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters). QUALIFICATIONS AND EXPERIENCE - Matric (Grade 12) - Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme - Five (5) years or more relevant experience at digital non-motor level (full spectrum) - OR - Seven (7) or more years relevant claims assessment experience (non-motor) (full spectrum) SKILLS - All relevant product training completed - Familiar with IM external systems - Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment - Ability to do investigations on buildings, its contents and fire COMPETENCIES - Analytical thinking - Information seeking - Directiveness - Initiative - Flexibility - Customer Service Orientation

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