We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems. Responsibilities and Duties Technical Support : Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices. System Administration : Assist in setting up and configuring new hardware and software. Monitor and maintain computer systems and networks. Manage user accounts, permissions, and access rights in Active Directory or equivalent systems. Documentation & Reporting : Maintain detailed logs of support requests and resolutions in a ticketing system. Create and update technical documentation, including user guides and FAQs. Preventative Maintenance : Perform routine system updates, backups, and patch management. Ensure compliance with IT security policies and standards. Liaise with third-party vendors for hardware repairs and software issues. Provide basic IT training to staff and recommend best practices for system usage. Desired Experience & Qualification Educational Background : Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Technical Skills : Strong knowledge of Windows / mac OS operating systems, Microsoft Office Suite, and common enterprise applications. Familiarity with basic networking concepts (TCP / IP, DNS, DHCP). Experience with ITSM tools (e.g., Service Now, Jira). Soft Skills : Excellent problem-solving and analytical skills. Strong verbal and written communication abilities. Ability to work both independently and collaboratively in a team environment. Preferred Qualifications Certifications such as Comp TIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA). Experience with cloud platforms like Microsoft Azure or AWS. Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).
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