A creative agency is seeking a Mid-level IT Helpdesk Administrator to oversee the helpdesk operations in Cape Town. This role involves managing IT tickets, liaising with vendors, and ensuring smooth IT procurement processes. The ideal candidate will have 2-3 years of experience in IT administration, strong communication skills, and proficiency in helpdesk systems like Freshdesk. You’ll support a dynamic team while delivering excellent service to staff, making sure the agency’s IT needs are met efficiently.
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