Minimum requirements for the role:
Must have a National Senior Certificate; A post-matric tertiary qualification in Chemical or a Commercial field would be an advantage
Minimum 5 years administrative/customer service or sales experience within a similar function
Experience in the Pharma, Food and/or Personal Care industries is advantageous
Ability to use JDE and Salesforce, with strong overall computer literacy
The successful candidate will be responsible for:
Being the first point of contact for customers in relation to order placement.
Receiving customer orders mainly by e-mail/phone and placing these in the ERP system, including stock sales, consignment sales, ex-wharf sales, and export sales.
Managing stock transfers as well as damages and aged stock.
Handling queries relating to orders such as damages, price queries, and delivery delays.
Developing and maintaining good relationships with customers and colleagues.
Developing good communication skills via email and phone with internal and external customers/colleagues.
Following best practice in relation to the companys goals and values.
Organizing workload in an efficient and structured way, keeping the ERP system and colleagues up to date where necessary.
