Key Skills: Effective Communication skills (Email and Telephonic Etiquette)Ability to effectively handle conflict / irate client Effective numerical skills and ability to think analytically with good attention to detail Solution based thinking High levels of customer service orientation Logical thinking with good ability to work through “noise”Ability to perform without or with limited supervision Ability to use own initiative when dealing with ‘out of the ordinary’ scenarios Ability to be flexible and adaptable to change High levels of self-perception (confidence, self-empowerment, optimism, self-respect)Demonstrate high levels of accountability High levels of stress tolerance Ability to build value adding interpersonal relationships with colleagues, managers and brokers Ability to work well within a team Requirements: Matric FETC (Further Education & Training Certificate) in Short Term Insurance – NQF 4 (150 credits)Completed RE5 Computer literacy (Word, Excel, Outlook)Exposure to, or work experience on the TIAL Operating System (System A) – highly advantageous Sound knowledge and understanding of relevant short-term insurance policy wording (Multimark III and / or Personal Lines)Minimum of two years relevant work experience as a short-term insurance Underwriter (Commercial Lines Products)
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