Published 2026-03-23
Role Details
Location: South Africa
Work Arrangement: Remote
Contract Duration: Temporary, 5 Months
Training Schedule: 8:00 am - 5:00 pm CST | Monday - Friday
Work Schedule: 8:00 am - 5:00 pm CST | Monday - Friday
Expected Start Date: Immediately About Us
Crescendo represents peak CX performance in the AI era. We combine world‑class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next. The Role
The Hub Spot CRM Solutions Specialist role is an individual contributor jointly responsible for the strategic planning, maintenance, and technical configuration of Crescendo’s Hub Spot platform. This is a highly collaborative role that balances deep technical backend work with significant internal customer interaction. You will act as the bridge between business needs and technical execution, ensuring that Hub Spot is optimized to support our sales, marketing, finance, and operations teams. What You’ll Do Requirements Elicitation: Engage directly with internal business partners to analyze operational pain points and elicit detailed functional requirements for Hub Spot enhancements. Technical Implementation: Perform advanced administration, configuration, and troubleshooting within the Hub Spot environment, including workflows, custom objects, and property management. Cross-Platform Integration: Evaluate, implement, and support integrations between Hub Spot and other platform systems to ensure seamless and secure data flow. Strategic Roadmap: Strategize with management on new Hub Spot feature rollouts, app integrations, and process improvements. Governance & Security: Collaborate with the information security team to ensure Hub Spot configurations meet Crescendo standards and perform regular access audits. Change Management: Follow standard change management and configuration processes for the CRM to ensure system stability and data integrity. Communication: Effectively communicate complex technical concepts and project updates to both technical teams and non-technical internal stakeholders. Documentation & Training: Maintain comprehensive admin guides and best practices in Confluence while training internal staff on new Hub Spot procedures. What We Expect From You Hub Spot Expertise: Strong knowledge of administering and configuring the Hub Spot platform (Sales, Marketing, and Service Hubs). Business Analysis: Proven ability in requirements elicitation, business process engineering, and analysis techniques. Technical Implementation: Knowledge of modern Saa S architectures, cross-platform integrations, and the Software Development Life Cycle (SDLC). Process Discipline: Experience applying structured IT change management procedures to a production CRM environment. Interpersonal Skills: Exceptional business acumen and the ability to build relationships with internal customers. Scripting/Automation: Familiarity or experience with modern scripting languages for advanced automation is a plus. What You’ll Get In Return Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams Company Culture Is At Our Core Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
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