Key Responsibilities
Student Engagement & Support
Serve as the first point of contact for all student inquiries, concerns, and requests. Provide guidance and information about residence facilities, rules, and services. Foster a supportive, approachable, and professional atmosphere in the residence.
Operations & Inspections
Conduct regular walkthroughs of the residence to monitor cleanliness, safety, and maintenance. Report and escalate maintenance issues to contractors/maintenance teams. Follow up on outstanding repairs and ensure timely resolution. Ensure communal spaces (lounges, kitchens, laundry areas, study rooms) are tidy, functional, and welcoming.
Cleanliness & Standards
Oversee housekeeping standards and conduct spot checks to maintain hotel-level cleanliness. Coordinate with cleaning staff to ensure daily schedules are adhered to. Monitor and enforce compliance with hygiene and safety protocols.
Administration & Reporting
Maintain logs of student issues, maintenance requests, and inspections. Provide daily/weekly reports to management on residence operations. Assist with check-ins, check-outs, and room inspections at the start/end of leases.
Skills & Competencies
Strong background in hotel or hospitality management. Excellent interpersonal and communication skills. Professional, approachable, and service-oriented demeanor. Superior organizational and problem-solving abilities. Ability to manage multiple tasks under pressure. Eye for detail with a high standard for cleanliness, service, and presentation.
Qualifications
Proven experience in hotel management, front-of-house, or hospitality leadership roles. Previous experience in premium student housing is advantageous. Strong administrative and reporting skills. Familiarity with maintenance processes and building operations. Must be flexible to work occasional evenings/weekends when required.
Performance Indicators
