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Front Office Manager, Green Point

Last update 2024-02-29
Expires 2024-03-29
ID #2023417388
Free
Front Office Manager, Green Point
South Africa, Western Cape, Green Point,
Modified February 8, 2024

Description


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EMPLOYMENT TYPE

:

Permanent
SECTOR

:

Admin
BASIC SALARY

:

Market Related
START DATE

:

A. S. A. P / Immediate

REQUIREMENTS:
3 Years experience in supervisory or management position
Hotel Diploma or Certificate (advantageous)
Proficient in Opera, Micros, MS Word, Excel and Outlook
High level of leadership and motivational skills
Excellent planning and organizational skills
Must be Guest and Service driven
Decisive and Organized
DUTIES:

Operations:
Ensure the Shift Leader and the reception staff are on the desk on time and actively completing work
Ensure all staff are attired professionally and in line with hotel standards
Pit checks, spot check invoices and ensure that DBs are correct
Check all arrivals and departures against PMS System
Ensure all registration cards are prepared and all FO systems are in working order and report all malfunctions to IT
Ensure VIP and other noticeable arrivals/departures are flagged
Deal with and resolve guest queries immediately and follow up for satisfaction
Reconcile all credit card machines at the end of the shift
Complete cash ups at the end of the shift
Roster staff to ensure maximum efficiency during busy periods
Assist with training and development of front office staff
Ensure key card machine is checked daily for errors and discrepancies

Financial Controls:
Ensure all billing is completed timeously and accurately
Spot check night audit reconciliations and void reports
Correlate daily credit card machine totals to PMS Credit card totals

Staff Management:
Provide effective leadership through professional management and encouragement of all subordinates
Ensure FO staff are fully cognizant of the companies rules and regulations and that it is upheld at all times
Ensure training is implemented and maintained according to hotel policies

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Front office manager

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