Advertisement:



Dealer Support Consultant - Level 2, Midrand

Last update 2024-03-03
Expires 2024-04-03
ID #2011197966
Free
Dealer Support Consultant - Level 2, Midrand
South Africa, Gauteng, Midrand,
Modified January 31, 2024

Description

OVERALL PURPOSE OF JOB
You will be responsible for responding to inbound queries, resolving Dealer queries as well as reconciliation items and review procedure manuals. You will also update standard letters for dealing with queries.
Main Responsibilities including but not limited to:
FCR/Service level driven
Settlement quotes/Natis/ Moratoriums/Exit Letters. Deal adjustments due date change, Bank details updates, change in structure of finance agreement, e.g. term monthly premium or balloon payment
Substitution of goods,

Loading beneficiaries
Actioning In an Out, assessing and reviewing contract before Actioning
Processing of additional finance on current finance agreement e.g. motor plan/warranty extensions etc.
Quick Indexing of Documents for Approvals and Deal pay-outs into correct tabs, Refunds, Write Offs
Investigate and allocate Bank Allocations/Recon, pay-outs, credit acceptance
Process EOT interactions, contacting clients to advise on finance options
Action SF Voice cases
SKILLS AND EXPERIENCE
Building Customer Loyalty and Trust
Technical/Professional
Minimum 1/2 years experience in Customer Service and/or Dealer related
EDUCATION, QUALIFICATION
Accounting, Banking, Finance beneficial
Tertiary Qualification
Grade 12/Matric with MS Office
Credit

Criminal Clear
Excellent numeric, written and verbal skill

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Dealer support consultant - level 2

⇐ Previous job

Next job ⇒     

 

Contact employer

    Quick search:

    Location

    Type city or region

    Keyword


    Advertisement: