One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department. Purpose The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data-driven KPIs. They will have responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise. Their role involves supervising and enhancing the overall customer experience during interactions with the bank, focusing on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey. Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints. Duties Strategy implementation Provide advisory role to missions Customer Experience advocate - Provide training and guidance to the marketing community Requirements Matric certificate Marketing relevant advanced diploma / degree Customer Experience relevant certification3-5 years management experience7-10 years' experience in a Customer Experience role Skills Customer focus Continuous improvement Collaboration Communication Results-driven
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