Head of Operations (i Gaming) required in Johannesburg.

An exciting opportunity awaits a strategic leader to drive operational excellence within a fast-paced i Gaming environment.

The Head of Operations in Johannesburg will play a pivotal role in overseeing daily activities, optimizing processes, and spearheading initiatives that fuel business growth.

This role is ideal for a results-driven, hands-on leader with extensive online casino and i Gaming industry expertise, capable of fostering cross-functional collaboration and driving efficiency at every level.

Duties and Responsibilities:

• Design and implement operational strategies that boost efficiency and enhance both user and business experiences.
• Develop long-term operational plans aligned with company objectives, focusing on revenue growth, market expansion, and profitability.
• Stay ahead of industry trends, regulatory changes, and competitor activity to inform business decisions.
• Partner with the Product team to support seamless product rollouts and prioritize enhancements.
• Oversee the adoption of cutting-edge technology solutions, ensuring optimal performance of digital tools and systems.
• Collaborate with marketing, acquisition, and brand teams to execute impactful campaigns and programs.
• Work closely with Retention, Affiliate, and VIP teams to enhance customer experience and improve key metrics such as NPS.
• Ensure smooth, compliant operations across all gaming platforms, with a focus on performance optimization.
• Collaborate with finance and payment teams to enhance localized payment solutions, driving improvements in user experience, FTD%, retention, and ROI.
• Partner with Legal, Compliance, and Risk teams to uphold regulatory standards across operational territories.
• Implement robust compliance frameworks to ensure adherence to legal and operational requirements.
• Lead process improvement initiatives across departments, driving efficiency, standardization, and scalability.
• Cultivate a culture of continuous improvement, innovation, and operational excellence.
• Resolve cross-functional challenges to maintain seamless business operations.
• Work with Compliance and Legal teams to ensure data security, regulatory compliance, and adherence to KYC and data protection standards.

Requirements:

• Proven experience in the online casino and i Gaming industry (non-negotiable).
• Strong leadership and interpersonal skills, with the ability to inspire and motivate teams.
• Strategic thinker with a proactive, solution-oriented mindset.
• Adaptable and resilient, thriving in fast-paced, dynamic environments.
• Commitment to continuous learning and professional growth.