Minimum requirements for the role:
- Must have a National Senior Certificate (Matric)
- Minimum 2-3 years working experience within the relevant industry
- Customer service experience is highly desirable
- Self-motivated and able to thrive in a fast-paced work environment
- Comfortable working in an open-plan office setting and able to adapt to team dynamics
- Experience within the chemical industry is a strong advantage
The successful candidate will be responsible for:
- Maintaining and developing relationships with existing customers via telephone contact and together with Market Managers.
- Taking, processing, and managing all aspects of customer orders on Sage Evolution.
- Coordinating and communicating logistics needs for all orders with logistics partners to ensure on-time delivery of all customer orders.
- Collating proof of delivery confirmations and processing invoices for all completed orders and deliveries.
- Assisting in maintaining customer delivery notes and open/back-order schedules.
- Constantly being aware of customer requirements and updating customers on their open orders.
- Ensuring all month-end processing is completed on time and according to finance-related timeframes.
- Providing customers with quotations, as directed by Market Managers, upon request.
- Gathering market and customer information both independently and as requested/directed by Market Managers.
- Providing product, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
- Assisting with shipping disbursement instructions, developing relationships with certain suppliers as well as local service partners.
- Evaluating cost optimization strategies on all incoming purchase orders, warehouse handling preferences, and regional stock allocation considerations.
- Maintaining various shipping and supplier open order schedules.
- Checking quantities of goods in stock and assisting finance with stock forecast review processes.
- Assisting in preparing sales, inventory, and other reports and summaries together with finance.
- Assisting in customer account collections in reference to overdue account details from finance.
- Monitoring appointed customer accounts for non-payment and delayed payment.
- Assisting with calculation and cost selection of import orders and maintaining pricing schedule details.
- Forwarding samples by entering requests, arranging shipments, and notifying customers.
