Rely Comply is redefining compliance for the digital era, empowering financial institutions to combat financial crime with intelligent, automated solutions.
Our mission is to transform outdated regulatory processes into efficient, data-driven systems that foster innovation, transparency, and trust across global financial ecosystems.
Guided by our core values—Innovation, Compliance Excellence, Integrity, Efficiency, and Customer-Centricity—we deliver an AI-powered platform for KYC, KYB, and AML that seamlessly integrates advanced machine learning, NLP, and predictive analytics.
Our robust, low-code, and modular architecture provides real-time monitoring, dynamic risk scoring, and audit-ready workflows, enabling clients to meet evolving regulatory demands with confidence.
As we expand globally and double down on product innovation, Rely Comply offers a vibrant, high-growth environment where you can help shape the future of compliance technology and drive meaningful impact for the world's leading financial organizations.
Role Overview We are seeking a hands-on technical leader to establish and scale Rely Comply's new Customer Delivery function.
In this critical role, you will own the end-to-end customer implementation journey—from post-contract signature through successful go-live—ensuring seamless configuration, integration, and onboarding for complex enterprise clients.
Your expertise will drive operational excellence, customer satisfaction, and lasting value as you build the playbook, troubleshoot technical challenges, and develop a high-performing delivery team.
Key Responsibilities Lead and scale the Customer Delivery function, building processes and methodologies for enterprise client onboarding and integration.
Own the full post-sales implementation lifecycle, including API configuration, data mapping, workflow automation, and technical troubleshooting.
Serve as the primary technical point of contact for customers during onboarding, ensuring secure, compliant, and seamless go-lives.
Develop and maintain technical documentation, runbooks, and configuration templates to standardize successful implementations.
Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align delivery with client needs and product roadmap.
Proactively identify, diagnose, and resolve integration and platform issues, escalating to Engineering only for complex cases.
Mentor, upskill, and recruit team members to build a scalable, high-performing Customer Delivery team.
Drive continuous improvement by capturing feedback and implementing process, platform, and documentation enhancements.
Required Skills & Experience Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.
8+ years of experience in technical implementation, solutions engineering, or professional services within enterprise Saa S or fintech environments.
Expertise in API integration (REST, Graph QL, webhooks), authentication protocols (OAuth, API keys), and platform configuration.
Strong hands-on skills in troubleshooting, data mapping, SQL, and cloud infrastructure (AWS or Azure).
Proven technical leadership with experience building and scaling delivery/implementation teams and processes.
Preferred Skills & Experience Master's degree in Information Systems, Business Administration, or a related field.
Certifications in Cloud (AWS, Azure) or Project Management (PMP, PRINCE2).
Experience with fintech, regtech, or compliance software (AML, KYC, transaction monitoring) and regulatory reporting.
Proficiency in Python scripting and automation, and relevant technical certifications (e.g., AWS Certified Solutions Architect, CISSP).
What Success Looks Like Achieve ≥90% on-time, on-scope delivery rate for all customer implementations within 12 months.
Maintain high customer satisfaction and an implementation NPS of ≥8.0 post go-live.
Reduce Engineering escalations to ≤20% of technical issues by empowering the Customer Delivery team.
Establish scalable delivery processes and documentation that enable the team to support 2x current implementation volume without compromising quality.
Why Join Rely Comply?Impact: You'll play a pivotal role in transforming how global financial institutions fight financial crime and meet regulatory obligations.
By leading the Customer Delivery function, you directly empower customers to leverage cutting-edge AI-driven compliance solutions, reducing risks and unlocking new efficiencies in the financial sector.
Growth: This is a unique opportunity to build and lead a mission-critical function from the ground up, gaining exposure to enterprise-scale technical challenges and leadership experience.
You'll develop mastery across integration, automation, and customer success, while shaping the trajectory of a fast-growing scale-up.
Team: Join a values-driven team that prioritizes collaboration, integrity, and customer-centricity.
You'll work with talented engineers, product leaders, and compliance experts who are passionate about innovation and making a meaningful difference in the world of financial technology.
Innovation: Work at the forefront of compliance automation, leveraging state-of-the-art AI, machine learning, and advanced analytics.
You'll have the autonomy to experiment, iterate, and implement new ideas that redefine industry best practices and deliver tangible value to customers.
Competitive compensation package with equity options, ensuring you share in Rely Comply's growth and success.
Flexible work arrangements, including remote and hybrid options, to support work-life balance.
Opportunities for professional development, technical certification, and leadership training.
Direct access to cutting-edge technology, including AI, NLP, and predictive analytics platforms.
A collaborative and inclusive culture that values transparency, trust, and continuous improvement.
The chance to make a real-world impact by helping financial institutions combat financial crime and drive global regulatory confidence.
How to Apply Ready to join Rely Comply and lead the transformation of enterprise compliance delivery? Please submit your resume and any relevant portfolio or samples demonstrating your technical implementation work.
Our recruitment process includes: 1.
Initial Screening Call (30 minutes): Assess your background, motivation, and alignment with our mission and values.
2.
Technical Deep Dive (120 minutes): A practical assessment of your API integration, troubleshooting, and delivery process expertise.
3.
Leadership & Stakeholder Interview (60 minutes): Explore your approach to team building, cross-functional collaboration, and customer engagement.
4.
Final Interview with Leadership (45 minutes): Discuss strategic vision, scaling delivery functions, and cultural fit with our executive team.
We aim to complete our process within 2-3 weeks from your application.
After your final interview, you will receive feedback and next steps promptly.
