We are seeking a passionate and dedicated Diversity, Equity, and Inclusion (DEI) Partner to join our team at Mukuru. The DEI Partner will play a key role in recognizing, creating, and implementing strategies to promote diversity within the organization. This position is responsible for cultivating a supportive and inclusive work environment, driving DEI learning and professional development, and leading cultural recognition initiatives and programs. Additionally, the DEI Partner will serve as a departmental liaison, support communications, and collaborate on initiatives to ensure the operationalization and implementation of Mukuru’s DEI strategy.

The incumbent will facilitate and ensure all training-related DEI matters and statutory-linked reporting are handled efficiently, while also developing initiatives that foster inclusive environments where employees can thrive. By creating practices that embrace differences, the DEI Partner will help ensure that all employees feel valued, supported, and have a sense of belonging.

Duties and Responsibilities (include but not limited to):

• Financial Prudence: Ensure that financial prudence is applied when spending or utilizing company resources or funds for training and/or personal use.
• Material Design: Design and develop learning material/content. Update learning material/content.
• Design, Facilitate & Evaluate Learning Interventions: Prepare, present, and facilitate learning interventions that are of a high standard and quality. Take responsibility for all assigned projects (Asana projects/PMO) and ensure success thereof. Ensure that learning interventions are continuously and constantly evaluated to identify gaps in the training provided, learning material, as well as measuring effectiveness in terms of ROI.
• Reporting: Compilation of all related data, internally and externally; monthly/quarterly reports; analysis of data from basic to intermediate reporting to enhance reporting or identify gaps in data, processes, or procedures.
• Value Add: Service to the business needs is met and in accordance with strategic outcomes and a value add.
• Team Collaboration: Work together with the immediate team and the larger Human Capital team on initiatives and any other matters in the achievement towards our People Strategy and business goals.
• Team Engagement: Assisting the team with general enquiries, enhancement of job functions, and providing continuity within the team.
• Communication (Internal and External): Ensuring that Mukuru is kept up to date with internal and external communication relating to DEI.
• DEI Management: Ensuring the monitoring and tracking as well as measures required for legislative and other (ESG, QSM, QBR) reporting.
• DEI Strategy and Framework: Socialize and maintain the strategy and framework with leaders and revise/revisit this in line with the business objectives.
• Implementing Plans to Promote Diversity: Ensuring that plans aligned to DEI are executed accordingly.

Key Requirements:

• Grade 12 or equivalent
• Bachelor's degree or Advanced Diploma in related field
• 5+ years experience directly related to diversity, equity, & inclusion in facilitator’s area of expertise, leading, developing, or coordinating projects or programs that focus on diversity and inclusion, equity, addressing employment disparities, engagement, and working with historically marginalized groups.
• Certified Diversity Professional certification or ability to obtain certification within the first six months of hire.
• 5 years+ experience within a training environment.
• 3 years+ experience in the Financial services environment (advantageous).
• 3 years experience with a proven management style that is accessible, flexible, decisive, and inclusive.
• 5 years experience using benchmarking and data metrics to drive organizational change and to drive accountability.
• 5+ years experience leading and managing multiple, complex projects at the same time.
• 2 years experience knowledgeable about terminology/well-versed in language connected to diversity, equity, and inclusion topics.
• 2 years experience with proven, progressive experience in diversity, equity, and inclusion related initiatives and programs.
• 2 years experience with broad and deep knowledge of DEI principles and best practices.
• 3+ years experience in-depth knowledge and understanding of employment equity targets and goal setting (in the RSA context).
• 3+ years experience understanding and knowledge of Diversity and Inclusion metrics.
• 3+ years experience in tracking targets and goals; collating and submitting legislative required reports for employment equity.
• Project management is essential.
• Data analytics and ability to provide predictive analytics and metrics is essential for the role.

Additional Skills:

• Excellent facilitation & presentation skills
• Excellent report writing skills (numerically inclined and data-driven – balance quantitative & qualitative)
• Strong presentation and public speaking abilities
• Analytical and target driven
• Demonstration of leadership and decision-making abilities
• Ability to work under pressure
• Great influencer with tactful negotiation abilities
• Work according to set policies and procedures
• Creative and innovative
• Strong verbal, listening, written communication skills as well as computer literate
• Result/deadline oriented with good time management abilities
• Excellent inter-personal skills
• Excellent conflict management and conflict resolution skills
• Excellent data analytics skills
• Must be self-motivated
• Demonstrate commitment to excellent customer service