Responsibilities:

1. Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders.
2. Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications.
3. Collaboration with other members of the Production Management team.
4. Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production.'
5. Help in defining capacity and resiliency requirement metrics and failover / BCP capabilities in partnership with business to improve reliability, stability and capacity management.
6. Production systems monitoring, start of day (SOD) and end of day (EOD) checks.
7. Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems.
8. Engage with project teams through the SDLC of new applications to ensure successful onboarding into Production Management.
9. Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases.

Technical Skills:

1. 5+ years' experience in Production Support in Financial services industry.
2. Very strong analytical and problem-solving skills.
3. Excellent incident management skills with an ability to operate under pressure and coordinate resources effectively, identifying a path to resolution.
4. Excellent knowledge of SQL and stored procedures (experience with Postgre SQL and MS SQL databases).
5. FIX protocol knowledge.
6. Strong Shell / Python scripting skills.
7. Ability to prioritize workload, react quickly and escalate to meet business expectations.
8. Strong working knowledge of real-time monitoring systems.
9. Financial Product knowledge would be advantageous.
10. Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities.
11. Performing code fixes and maintenance.