ISTA Personnel Solutions is a dynamic and fast-growing BPO company.
We are not a recruitment agency - we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
Our U. S.-based client providing dental care to nursing homes is looking for a Customer Billing Representative. The successful individual will handle customer billing inquiries, review account balance details to determine the appropriate method to collect and accurately document accounts.
PLEASE NOTE: Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time – subject to daylight savings).
Public Holidays: This role requires working on both South African and U.
S.
public holidays (compensation for SA public holidays in accordance with the BCEA).
Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory.
Applicants without a fixed fibre line cannot be considered.
Power Backup: Reliable backup required to manage load shedding or outages.
Applicants without a power backup cannot be considered.
Work Environment: Fully remote.
Job Responsibilities (not limited to): Manage customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution.
Communicate clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies.
Maintain accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems.
Collaborate with internal teams to ensure account information is accurate and up to date.
Follow up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship.
Assist in preparing financial documentation and reports related to billing and collections activity.
Requirements Strong attention to detail with a methodical and analytical approach to problem-solving.
Excellent verbal and written English communication skills.
Proficient in Microsoft Office Suite, particularly Excel and Outlook.
Ability to remain patient, empathetic, and professional in all customer interactions.
Experience in healthcare, medical billing, or regulated billing environments is advantageous.
Hands-on experience with accounts receivable, invoicing, and statement validation.
Experience using billing or accounting systems (e.g., Quick Books or similar platforms) – Quick Books experience will be highly advantageous.
Experience liaising with third parties (e.g., insurers, service providers, or external clients) regarding billing queries.
Ability to manage multiple accounts and priorities in a fast-paced environment.
