Benefits 3 G and cellphone allowance, travelled reimbursed (Excellent benefits)
AA candidates (Male and Female)
The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.
Key Responsibilities
Responding to calls logged by clients
Providing remote/telephonic support
Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
Understanding each client's Service Level Agreement contract and adhering to the required service
Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
Advanced fault-finding
Comprehensive knowledge of wiring, cable termination and best practice standards
Video Conferencing and Audio Visual Equipment Configuration
Preparing properly before attending to a site
Liaising with suppliers and senior staff to resolve issues
Doing installations when no Field Service work is required
Being available to work overtime when required
Being available to travel for work when required
Being on stand-by when required
Completing training when not attending to a client
Qualifications Required
Senior Certificate Essential
A minimum of 2-4 year's audio visual experience
Strong knowledge of Audio Visual systems
AMX, Crestron and Clear One qualifications a strong advantage
Must have valid Driver's license
Competencies
Good communication skills
Proof of technical skills
Able to handle immense pressure
Good time management essential Good planning skills
Strong attention to detail is essential
Good in negotiating and persuading
Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics
Deadline driven
Accurate and attention to detail
Able to multi-task
Organized
Honest and reliable
Analytical
Punctual
Solutions Driven
