We are seeking top-performing, highly disciplined Remote Customer Service Agents with proven experience in tariff billing, prepaid electricity, and meter support. If you have a passion for problem-solving, high service delivery standards, and thrive in a fast-paced environment, this role is for you.
Minimum Requirements
Matric (Essential)2+ years Call Centre / Customer Service experience (Essential)Experience with Prepaid Electricity Systems, Tariff Billing, or Metering Support Strong computer literacy, fast and accurate typing & data capturing Ability to work confidently across multiple systems and channels:
• PBX
Whats App Support Ticketing Systems Tariff & Metering Platform CRM Tools
Fluent in either English & Afrikaans OR English & Xhosa
Must be professional, highly organized, and self-disciplined Must deliver consistent attendance and performance Ability to work independently with minimal supervision
Remote Work Requirements
Reside in Cape Town Strong, stable fibre internet (no mobile hotspots)A quiet, professional home working environment
Key Responsibilities
Provide exceptional remote customer service across multiple channels Assist customers with tariff queries, prepaid electricity token issues, meter troubleshooting, and billing questions Capture data accurately and quickly Manage multiple incoming queries while maintaining high quality Follow system workflows, scripts, and regulatory guidance Maintain professionalism and efficiency at all times
Skills & Attributes Needed
Exceptional communication skills High accuracy under pressure Fast learner with the ability to work across multiple systems Strong problem-solving and analytical capability Excellent time management and discipline Consistent, reliable attendance Commitment to high-performance delivery
SALARY: R9500 PM
