Published 2026-05-19
Overview
Responsibilities include placing outbound calls, responding to inbound calls, monitoring and working complex cases for credit and debit accounts in order to identify fraudulent activity and prevent potential high-dollar liability. Fraud Detection mitigates member and credit union losses via the Falcon Fraud Detection System. Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Shortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”
Qualifications
Matric- essential.
12 months expereince
Responsibilities
Essential Functions & Responsibilities: Ability to utilize personal computer, peripheral devices, telephone headset and all aspects of the telephone system and other general office equipment.
Ability to function in a production-based environment using various PC applications.
Ability to exercise discretion and good judgment, make sound business decisions, analyze system records, adjust to frequent change, and tolerate routine.
Must have manual dexterity for the purpose of keyboarding, be detail oriented and flexible.
Ability to communicate effectively in verbal and written formats, speaking in a polite, courteous and calm manner at all times.
Ability to explain confusing and complicated topics in a clear and concise manner.
Analyze, review and work electronic credit and debit card cases produced by the Falcon Fraud Detection System.
Apply knowledge and experience to detect known fraudster callers and potential new fraudster call patterns, reporting such calls and identified characteristics to management for immediate fraud prevention action.
