Published 2026-04-28
Description
We’re seeking a sales and customer service agent who will follow up with customers who were unable to complete transactions at an ATM in our Australian network. The role focuses on proactive customer engagement via Whats App and telephone calls to assist customers, answer queries, provide support and encourage the completion of transactions.
Responsibilities Following up on abandoned potential customer registrations via Whats App messages and outbound phone calls and assisting customers with a white glove level of service to register in order to transact
Following up on abandoned and/or uncompleted ATM transactions via Whats App messages and outbound phone calls
Reach out to active customers and provide proactive details around more convenient ATM locations or locations that customers may have used in the past that no longer exist and offer alternatives
Engage with potential customers in a professional, friendly, and helpful manner
Identify and address customer concerns, questions, or objections preventing completion of transactions.
Provide product information, pricing clarification, and basic support where required
Accurately update customer interactions and outcomes on the CRM or tracking system
Escalate complex queries or issues to the relevant sales or support team
Maintain consistent follow-up schedules to maximize conversion rates
Ensure all communication aligns with company tone, branding, and customer service standards
Comply with privacy, data protection, and communication regulations Required Skills & Competencies Strong verbal and written communication skills (English)
Confident telephone manner and professional Whats App communication style
Customer-focused with a problem-solving mindset
Strong administrative and organizational skills
Ability to manage multiple follow-ups efficiently
Comfortable working with CRM systems, spreadsheets, or internal tracking tools
Attention to detail and accurate record-keeping
Ability to work independently and meet follow-up targets Experience & Qualifications Previous experience in customer service, admin support, sales support, or call center environments preferred
Experience with online sales or e-commerce environments advantageous
Basic computer literacy essential
Relevant Tertiary Qualification preferred
Relevant CRM experience preferred
Minimum typing speed of 30 WPM
Troubleshooting experience, Microsoft Office familiarity preferred
Technical Acumen (i OS, Android, etc) Key Performance Indicators (KPIs) Lead Conversion rate
Abandoned cart/transaction conversion rate
Response and follow-up turnaround times
Quality and accuracy of customer records
Customer satisfaction and feedback Bonus if you have Basic knowledge of cryptocurrency and blockchains
Experience in a compliance heavy environment
1-2 years of previous contact center experience
CRM Experience (Salesforce, Zendesk, Hubspot, etc.)
Familiarity with cloud-based call center software (Five9, NICE, In Contact, Softphone, etc) Working Hours: 40 Hour Week
6 Month initial contract
Initial 3-week training period (Paid)
Aligned with Australian business hours (graveyard shift) 22:00 – 8:00 SAST. Transport and cost thereof are the contractor’s full responsibility.
Flexibility may be required during peak sales periods, public holidays or weekends.
Possible permanent placement, after the initial contract, depending on applicant performance and business needs. Renumeration Range R15,000 to R22,000 monthly
