Customer Experience Specialist (german Speaker)

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in German to join our team in Cape Town.

As Customer Experience Specialist (German Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute Digi Cert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
What you will do Review incoming application forms, validate and submit to Digi Cert's technical department
Engage with external customers and internal stakeholders via phone, live chat, video calls and email
Research customer organizations and verify contact details online
Identify, document and alert managers of customer-call trends
Execute Digi Cert's validation process according to our internal documentation
Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and team members
Learn product features and gather customer requirements to confer with management
Determine validation objectives and standards with internal managers
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Process incoming and outgoing mail What you will have Fluent in German (written and verbal) and professional working proficiency in English (essential)
1+ years’ experience in a customer service or similar role
Tertiary qualification (advantageous)
Proven track‑record in evaluating and mitigating risk
Detail‑orientation, aptitude to learn, high level of self‑motivation, high degree of curiosity and ability to work independently
Excellent written and verbal communication skills
Tool experience: Microsoft Office and other software applications Benefits Provident Fund
Medical Aid + Gap Cover
Employee Assistance Program
Gym Reimbursement
Life Insurance