Published 2026-05-03
Technical Skills Mandatory Skills:
Coaching and mentoring, develop process design skills and capabilities across the design team, Experience in Six Sigma, Lean, Business Process Improvement, Process Automation, Agile.
Behavioral Competencies
Customer/ Stakeholder management, Business Acumen, Drive for Results
Leads Change and Innovation, Reporting and Interpretation, Collaboration, Strong communication, Impact and Influence, Self Awareness & Insight, Diversity and Inclusiveness, Institutional Process Analysis & Redesign
KEY ACCOUNTABILITIES/KRAs/KPIs: Analyze and examine the organizational Goals, Opportunities and Problems as communicated in the original assumptions
Ensure Project directive aligns with organizational objectives
Work with business to identify opportunities for improvement in business operations and processes
Analyze existing and new business processes to enhance efficiency
Prepare Business Case to motivate changes to business processes
Design and/ or modify business processes
Investigate & define business requirements
Critically evaluate information gathered from multiple sources
Consolidate views / anomalies and decompose high level information into detail
Analyze facts to determine problems, risks, opportunities and options
Formulate strategies and guidelines to improve the business environment
Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task & workflow analysis and value streams. Establish baseline process performance.
Document the functional and technical design of the business processes.
Ensure expected benefits stipulated in Request for Change document are traceable throughout the business process development cycle.
Work with Functional leads to transform and develop new processes
Render support and facilitate sessions to end users
Interact with the business stakeholders and subject matter experts in order to understand their problems and needs
Working closely with Business Analysts, Developers, QA Testers to understand business concerns & constraints as well as potential implementation of design
Assist in preparation of testable user stories
Preparation of acceptance criteria that forms the basis of QA and UAT test cases
Support the testing process
Plan and Prepare for various types of facilitated sessions #J-18808-Ljbffr