Join to apply for the Aviation/Travel Consultant role at Boomerang Marketing2 days ago Be among the first 25 applicants Join to apply for the Aviation/Travel Consultant role at Boomerang Marketing We are looking for enthusiastic and detail-oriented Aviation/Travel Consultants to join our BPO team supporting a leading online travel agency. In this customer-facing role, you will assist corporate clients and group travelers with a comprehensive range of travel services, ensuring smooth, efficient, and high-quality support across all stages of their journey. You’ll handle bookings and inquiries through multiple channels including chat and email. Key Responsibilities Include Managing flight bookings, schedule changes, cancellations, and refund requests Handling hotel reservations including modifications, group accommodation, and special requests Assisting with car rental services, including vehicle selection, availability, and policy information Coordinating rail and ferry bookings tailored to customer itineraries and preferences Managing group bookings and ensuring all logistics are aligned with client requirements Utilizing global distribution systems (GDS) such as Amadeus, Travel Port, or Galileo to manage and amend travel itineraries Staying current on travel industry trends, airline/hotel policies, and system tools Providing accurate information on travel regulations, fare conditions, and destination requirements Supporting corporate clients with multi-segment and group travel needs, adhering to company travel policies and negotiated rates Collaborating with internal teams to ensure service consistency and resolution of escalated issues Requirements Clear Criminal Record (Required)Minimum 3 years of experience in travel and aviation (Group Bookings Highly Advantageous)Proficiency in a GDS system such as Amadeus, Sabre, Travel Port or Galileo (Essential)Experience in multiple contact channels (chat/email/voice/messaging). Strong command of English; reading, writing, speaking Excellent communication, problem-solving, and multitasking skills Flexibility to work in a 24/7 environment, including weekends and public holidays Passion for travel and commitment to exceptional customer service Benefits Competitive base salary with monthly performance incentives Paid training and access to ongoing learning programs Opportunity to work with a top global online travel brand Professional growth and internal career mobility Supportive team environment and employee wellness initiatives Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Boomerang Marketing by 2x Sign in to set job alerts for “Travel Consultant” roles. 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