Job purose The Senior Service Architect will be responsible for the delivery of ITIL-based service design and transition management services.
This role is a great opportunity to work in an environment where you can make a real difference with your skills, knowledge, and experience.
Responsibilities Providing IT service design expertise, including project planning and definition, technical architecture guidance, documentation creation/consultation and business requirements gathering; Working as part of the team providing transition management support from new to mature solutions within their domain; Supporting change projects by ensuring that best practices are adhered to during all phases of implementation.
Establishing relevant standards for future implementation strategies (e.g., standards around performance monitoring); Identifying Requirements Supports all service delivery functions with the goal of optimizing and simplifying processes while adhering to regulatory requirements and organization goals Collaborates with others to plan, test, and implement new and existing projects within the organization.
Demonstrates expertise in transitioning business processes from one phase of ITIL to another phase or phase change to another.
