What Were Looking For:
ITSM Expertise

Proven experience managing complex IT Service Management (ITSM) environments and collaborating with global stakeholders.
Enterprise ITSM Platforms

Extensive hands-on experience with

Service Now and BMC Remedy Helix , including configuration and administration.
CMDB Mastery

Deep knowledge of

Configuration Management Database (CMDB) , data models, and the

Common Service Data Model (CSDM).
ITIL v4 Best Practices

Strong understanding and practical application of ITIL principles in large-scale IT operations.
Agile Work Environment

Ability to take on

additional responsibilities within an Agile Working Model (AWM).

What Will Make You Stand Out:
Service Model Design & Governance

Experience designing, configuring, and maintaining

Service Now CSDM models

and governance frameworks.
IT Infrastructure Knowledge

Familiarity with

Windows/Linux OS, networks, databases, cloud platforms (AWS, Azure), and middleware.
Process Improvement & Analysis

Strong analytical skills to

identify inefficiencies, optimize processes, and improve data quality.
Training & Knowledge Sharing

Ability to

train stakeholders

and lead

knowledge-sharing initiatives

as a

Subject Matter Expert (SME).
Dev Ops & Release Management

Extensive experience managing

Dev Ops processes, tools, and release cycles

in

critical production environments.
Project Management & Agile Experience

Proven ability to

manage IT projects , drive deliverables, and provide detailed reporting.

What Youll Be Doing:
Serve as the

SME for CMDB & Service Configuration , guiding best practices and standards.
Develop, establish, and improve

Manage Service Configuration processes.
Plan and

coordinate CMDB activities

and integrations with IT infrastructure.
Ensure

data quality monitoring and compliance

with relevant KPIs.
Consult on IT Configuration Management tools and processes , collaborating across teams.
Engage with Enterprise Architecture teams

to align ITSM processes with business goals.
Provide

training, documentation, and process improvements

for the ITSM ecosystem.
Report on improvements and contribute to knowledge-sharing initiatives.

What Youll Need to Succeed:
IT Qualification

Degree/Diploma in

Information Technology.
Service Now Certifications

ITSM Fundamentals, CSDM, and CMDB.
ITIL v4 Certification

Highly advantageous.
5+ years of hands-on ITSM experience , managing

enterprise-scale IT environments.
Fluent English skills

written and spoken, with strong stakeholder communication.
Ability to work in a global, collaborative, and fast-paced IT environment.
Flexibility for international travel

when required.

What We Offer You:
Flexible work arrangements

Hybrid model (Menlyn-based) with remote options.
High work-life balance

Manage your own time with

1960 working hours per year.
Global exposure

Work on a

cutting-edge IT landscape

with international teams.
Professional growth

Opportunities for

upskilling, certifications, and career advancement.
State-of-the-art offices

A dynamic, modern workspace with an

energetic and fast-paced environment.
Exclusive benefits

Group vehicle promotions for buying or leasing (T&Cs apply).
Agile working methodology

Be part of a highly collaborative, innovative team.

If you're passionate about

IT Service Management , thrive on

process optimization , and want to make a

real impact in a global IT environment , wed love to hear from you!