Key Responsibilities

Manage assigned customer accounts from order to delivery, ensuring timely and accurate fulfilment
Serve as the main point of contact for customers
Handle and resolve customer queries efficiently and professionally
Ensure all export and shipping documentation is accurate and compliant
Liaise with internal teams to manage and resolve quality-related issues
Maintain accurate records and update internal systems regularly
Prepare and distribute internal and customer-specific reports
Participate in and contribute to process improvement projects
Ensure compliance with Customer Order Management policies and performance standards
Minimum Requirements

Matric (Grade 12) plus a diploma or equivalent qualification in Business Administration, Logistics, or a related field
13 years experience

in customer service, account management, or supply chain
Excellent communication skills (verbal and written)
Proficiency in Microsoft Office (especially Excel and Outlook)
Experience with order processing systems or ERP tools (SAP is advantageous)
Understanding of basic export/shipping procedures and documentation
Ability to work well under pressure and meet tight deadlines
Key Competencies

Results-oriented and attentive to detail
Strong interpersonal and problem-solving skills
Customer-focused with a positive, professional attitude
Self-starter with a willingness to learn and grow
Team player with strong organisational skills
Additional Information

This is an

office-based role

with occasional collaboration across departments
Training, tools, and support will be provided during onboarding
Immediate availability or short notice period preferred