Purpose of Role: The incumbent will be responsible for working with the Head Admin to provide strategic direction and input re.

The Claims function of SEB in line with client needs and working closely with the Executives and IT to implement and drive strategic changes.

To manage a large team of client services administrators for a portfolio of funds.

Lead the team and manage workflow.

They will have the responsibility of overseeing and managing all claim related functions relative to various funds.

S/he will lead the teams and manage workflows.

The duties include providing quality administration to Trustees, members, employers and intermediaries of Participating Employers, Client Services Support team and external service providers. Areas of Responsibilities Responsible for managing all the related claims administration functions.

Responsible for initiation and roll-out of strategic initiatives and ensuring the highest service levels to clients.

Ensuring adherence to legislation and client expectations.

People Management : Training and empowerment of staff, Staff retention and recruitment, Succession planning, Recruit and train personnel and allocate responsibilities and office space.

Assess staff performance and provide mentoring and guidance to ensure maximum efficiency.

Ensure claims functions operate within budget.

Ensure required reporting to internal and external stakeholders.

Ensure maintenance of client relationships.

Responsible for the management of both strategic and operational projects related to the area – E.g.

Planning for backlog / legacy work.

Ensure business systems are utilized optimally and effectively.

Maintaining inter-divisional communication and relationships.

Managing the team to ensure compliance of set timelines and standards as defined in SLA with specific reference but not limited to following business events: Applying the rules, policies, legislation and administration procedures of the relevant Funds in accordance with the company’s standards, policies and relevant service level agreements.

Work closely with the CRM to ensure effective, timeous and accurate reporting to the clients.

Prepare and present exemplary consolidated reports on all Claim administration matters.

REPORTINGEnsure teams prepare, analyses and present ad hoc reports as and when requested.

Ensure teams prepare, analyses and present an accurate report for Trustees meetings.

Have the ability to report at Trustee meetings.

QUERY RESOLUTIONEnsure teams attend to queries or inquiries by members within the required timelines.

Provide assistance to Employers or service providers where necessary.

RELATIONSHIP MANAGEMENTBuild and maintain positive relationships with all clients and service providers.

Build and maintain supportive relationships with teams internally.

Ensure that all communication sent internally and externally is dealt with professionally.

TIME MANAGEMENTDevote the whole of your time, attention and abilities during working hours to the discharge of your duties.

Meet production standards in terms of quantity and quality.

Manage work outflow timeously.