Job Objectives
Operating as the lead point of contact for any and all matters specific to your accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Minimum Requirements
Grade 12
2years experience of operating as the lead point of contact
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or Hub Spot) and MS Office (particularly MS Excel)
Job Skills
Strong verbal and written communication skills
CRM software (e.g. Salesforce, Zoho CRM or Hub Spot) and MS Office (particularly MS Excel)
Excellent listening, negotiation and presentation abilities
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail